Shipping & Tracking
Shipping Partners
We work with multiple carriers through our Doba.com integration:
USPS
UPS
FedEx
DHL (international)
Processing & Shipping Times
Order Processing: 1-2 business days
Domestic Shipping: 3-10 business days
International Shipping: 10-25 business days
Note: Adult products may ship in discreet packaging without identifying labels
Shipping Costs
Calculated at checkout based on weight, destination, and carrier
Free shipping on orders over $50 (domestic only)
International customers responsible for customs/duties
Tracking Your Order
Tracking Number: Sent via email once order ships
Carrier Website: Use tracking number on carrier’s website for most accurate updates
Delivery Updates: Some carriers offer text/email notifications
No Tracking Updates? Allow 24-48 hours for system updates after receiving tracking number
Common Shipping Scenarios & Solutions
| Scenario | Recommended Action | Timeline |
|---|---|---|
| Tracking shows “label created” but no movement | Wait 24-48 business hours for pickup scan | Contact support if no update after 3 days |
| Package marked delivered but not received | Check with household members, neighbors, secure locations | Contact carrier directly, then support after 24 hours |
| International package held at customs | Contact local customs office; we provide necessary documentation | Varies by country |
| Incorrect/missing items in order | Contact support with photos and order number | Within 48 hours of delivery |
| Package damaged in transit | Refuse delivery if possible; contact support immediately | Within 24 hours of delivery |
International Shipping Notes
Research your country’s import regulations for adult products
Provide accurate, complete address information
Recipient is responsible for customs clearance
Some countries may restrict certain products
Proactive Communication Best Practices
Order Confirmation: Sent immediately after purchase
Shipping Notification: Sent with tracking when order leaves warehouse
Delivery Notification: Some carriers provide estimated delivery alerts
Delay Notifications: We’ll notify you of significant unexpected delays
Discreet Shipping Standards
Plain outer packaging
No mention of “Wishful Pleasures” or product type on exterior
Return address shows corporate name, not website name
Credit card statements show discreet billing descriptor
Note: Shipping times are estimates, not guarantees. Holidays, weather, and carrier volume may affect delivery times.
Wishful Pleasures is a registered business. All transactions are confidential. For questions about these policies, contact whisper@wishfulpleasures.com.